Help and Support

Contact Us


SUPPORT BY PHONE*
705-759-7748
You will need to provide your account's username and password
(for security purposes) before information can be disclosed

ONLINE SUPPORT
For assistance or information please e-mail us at:
support@saultdaycare.ca

Website Guide



This guide is designed to show you how to use this website to its full potential and provide assistance with the use of the website. You can open the document as a PDF by clicking the 'Download' button below.



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Map Guide



This guide is designed to show you how to use the interactive map page to locate and display information about child care providers. You can open the document as a PDF by clicking the 'Download' button below.

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Frequently Asked Questions (F.A.Q's)



Here are some Frequently Asked Questions (FAQ). Please choose a question from the list below.
Am I registering my child in a child care centre on this site?
No, on this site you can complete and submit an application for child care that will be automatically sent to the child care centre(s) of your choice. Once a space becomes available, you will be contacted by the child care centre for registration.
Can I apply to more than one child care centre?
Yes, you may apply to as many centres as you wish. Your choices will be determined by the information you submit on your application. You will be contacted by the child care centre where a space first becomes available. If you accept this space, you still have the option of remaining on one or more other waitlists.
My child has special needs. Are my child care options limited?
No, if you identify your child as having a special need (or a potential need) on your application, you are requesting support from ELR (Early Learning Resources) for your child when a space becomes available in the child care centre. ELR provides support to all child care centres. It is important to make your application to ELR as soon as possible in order to co-ordinate their services with the availability of the c hild care centre space.
How long will I have to wait for a space?
If no space is immediately available to you, the amount of time you will wait is determined by many factors. You may contact any child care centre to find out where you are on their wait list.
How do I apply for assistance with child care fees or subsidy?
Once you have obtained a child care space, you may contact the Community Child Care office at 541-7321 to set up an appointment to meet with a Case Manager. Your Case Manager will assess your income to determine whether you qualify for subsidy.
Who qualifies for subsidy?
Applicants must be working, attending school or have medical or social need for child care in order to be eligable to subsidy. Applicants with household incomes less than $20,000 qualify for full subsidy. Applicants in receipt of Ontario Works assistance or the Ontario Disability Support Program also qualify for full subsidy. Those with incomes over $20,000 will be assessed to determine how much subsidy is available to them. Use the subsidy calculator on this site to help determine whether you are eligible. Note, a minimum user fee of $2.50 per day is charged by all child care centres.